Description
Welcome to our store
Note:
1. Size Answer: To meet the different needs of different buyers, we provide standard size, plus size and customized size. For standard sizes, you need to click on the page size info to view and find your corresponding size. If not found your size. We provide custom sizes, please click on the page to contact us. Pay attention to custom size and plus size, we do not offer returns and money back. thank you for understanding.
2. The item does not include any accessories such as earrings, necklace, wedding veil and the crinoline petticoat (show on the pictures). Bidding is for the dress only!
3. Before ordering, please read this listing carefully and ask all your questions. To send an email, please click on the link, "Ask seller a question" at the top right hand corner of this listing. We will answer your questions within 24 hours. If you do not receive a reply please resend your email again.
4. The color of the actual items may slightly vary from the above images due to different computer setting, thanks for your understanding. The size is measured by hands, so it may be a bit tolerance (About 1-3CM).
5. Order processing time: between 2-6 days.(hurry order excepted,shipping time not included),shipping time depend on what you choose,China Post normally 30-50 days,DHL FEDEX or UPS 4-7 days arrive,Aliexpress Standard Shipping 15-25 days.If you need hurry order,please must contact with us before you place order.Thanks.
6.Provide measurement size
*color ______________
*Bust__________inch/cm
*Waist __________inch/cm
*Hips __________inch/cm
*Shoulder to Shoulder (measured from the back)_______inch/cm
*Hollow to floor _______inch/cm
*Your high heels height : __________inch/cm
*Your height_______inch/cm
International Shipment
When you place an order, please choose a shipping method and pay for the order including the shipping fee. Please note, that delivery time on all international shipments is not guaranteed due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country.These additional fees may be collected at time of delivery. The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
International Returns Policy
We guarantee to refund the item purchased on our store that you are not completely happy with when you return it to us in their original condition by post within 7 calendar days of receipt. International purchases can only be returned by post. You are required to return unwanted orders at your own cost. Refunds will be credited to your original method of payment. In the interests of fitting, we do not offer refunds on custom-made and plus size items. Please also note that items must be returned with all of the tags intact and with the despatch note you received enclosed.
Note
Please contact us before you sending items back, and we don’t accept returns without contacting us.Shipping and handing fees are not refundable. Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the really color of items be exactly the same as shown on photos.
Sizing & fit issues
As all of our dresses are hand-sewn and customer tailored the finished gown may vary by approximately 1 inch in the the specified measurements. To ensure that the item will still fit you perfectly, our highly skilled tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. For further information, please feel free to contact our customer service directly.
How to Measure
Size Measurement Guide
Learn how to properly measure your body for the perfect fit
Bust
This is a measurement of the fullest part of your bust or body circumference at the bust. It is a body measurement which measures the circumference of a woman's torso at the level of the breasts.
Wrap the tape around the fullest part of your bust and center the tape on your back so it's levelled all the way around.
This isn't your bra size!
Your arms should be relaxed, and down at your sides.
Wear the bra you're planning to wear with your dress when taking this.
Waist
This is a measurement of your natural waistline, or the smallest part of your waist.
Run tape around natural waistline, keeping tape parallel with floor. Bend to one side to find natural indentation in torso. This is your natural waist.
Hips
This is a measurement around fullest part of your buttocks.
Wrap tape around the fullest part of your hips, which is usually 7-9" below your natural waistline. Keep tape parallel with floor all the way around.
Hollow to Hem
This is the distance from your hollow to the hem of the dress.
Hold the measuring tape at your hollow while a friend pulls it down to the length you want your dress.
When taking this measurement, stand straight with your feet together.
We define knee length as the area just below your knee caps.
Measuring too high may result in a dress that is too short.
If this is a floor length dress please make sure you measure without wearing shoes.
Back Shoulder Width
This is the distance from the edge of the left shoulder across to the prominent neck bone located at the center of the back of the neck continuing to the edge of the right shoulder.
Place the tape on "top" of the shoulders. Measure from the edge of the left shoulder across to the prominent neck bone located at the center of the back of the neck continuing to the edge of the right shoulder.
Sleeve Length
This is the measurement from your shoulder seam to where you would like your sleeve to end.
Measure from your shoulder seam to desired sleeve length with your arm relaxed by your side to get the best possible measurement.
Measure with your arm slightly bent.
Armscye
This is the measurement of your armhole.
In order to take your armscye measurement, you must wrap the measuring tape over the top of your shoulder and around under your armpit.
Arm Circumference
This is a measurement around the fullest part of your upper arm.
Measure with the muscle relaxed.
Dress Size Chart
Find your perfect fit with our comprehensive size guide
Find Your Closest Size
| Size | Bust | Waist | Hips | Hollow to Hem |
|---|
| Size | Bust | Waist | Hips | Hollow to Hem |
|---|
Size Guide Tips
- Bust: Measure around the fullest part of your bust
- Waist: Measure around the smallest part of your natural waistline
- Hips: Measure around the fullest part of your hips
- Hollow to Hem: Measure from neck base to hem length
- If between sizes, choose larger for comfort
Shipping & Return
Shipping
This page shows you how to choose a shipping method for your order, estimate shipping cost, and gives other further information on shipping process of Sunnderly.
You can choose your preferable Shipping Method:
Expedited Shipping
This shipping method is the fastest available. Delivery times are between 5-7 working days to all major destinations.Expedited shipping fee is calculated based on the weight of your order.
Please note: The Delivery Time = Tailoring Time + Shipping Time
Normal order: Tailoring Time is about 4-5 days.
Standard Shipping
Standard shipping takes a bit longer than expedited shipping but costs less. Delivery times are 10-15 working days to all major destinations. Standard shipping fee is calculated based on the weight of your order.
Before we can ship your order, sunnderly.com has to prepare your products, perform strict quality-control tests and package items carefully. The above delivery estimates do not include order processing time.
Return
We do our best to offer good quality products for our customers. If you have any problem for your order, please feel free to let us know: service@sunnderly.com
Cancellation:
Can I cancel my order?
Yes, you can cancel your order if you want. Because most of our formal dresses are made to order, so thanks for your understanding the time for canceling is very important. Please follow the cancellation policy, if you would like to cancel your order, please contact us by email: service@sunnderly.com
1. Order can be canceled within 48 hours of payment: You will get 94.5%(Platform will charge 5.5% )
2. Order can be canceled within 48-120 hours after payment: for 60% product's price and shipping fee.
3. Order can be canceled >120 hours after payment: only for shipping fee.
Exchange:
1. Contact us within 3 working days after you receive the product.
2.We will ship the new product once we receive the product you returned.
3.You need to pay the return shipping fee.
Return:
We will issue a full refund if the product you received has any quality problem caused by us after you returned the item. Please see the following list of quality issues that are for full refund:
Wrong Size(size is different from what you ordered),
Wrong Color(color is different from what you ordered),
Wrong style,
Damaged products.
Note :
1.Custom size and custom color products return only can be refunded 50% of the product's price, because custom products can't be sold again, thank you so much for your understanding.
2. We don't accept returns because of personal preference.
How to return:
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 5 working days of receiving the order.
2. Provide us with photos of the product, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color problem etc.
3.Once we approve your return request, please ship the product out in 7 working days.
4.When we receive the returned product,the refund will be given in 48 hours.
5. The returned product must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
6. The tracking number of the returned item must be provided together with the reference code issued.
7. You are required to pay for the shipping fee to return or exchange the dress.
8. For the return address, we will give you the return address by email after we approve your return request.